If you’re reading this article, like me, you’ve been having trouble with the audio in your iPhone cutting out. Sometimes this is embarrassing if you’re playing music for the office, and the audio cuts out, and everyone looks at you like, “Where’d the music go?”. Sometimes it’s annoying if you’re rapping your heart out in the shower to 3005 by Childish Gambino, the audio cuts out, and you’re left in the shower in silence. (That’s what inspired me to write this article).
No matter what brought you here, we’re here to help you solve this issue. We’ve listed information to solve this information for iPhone in general, Apple Music, and Spotify. Check below for tried and true methods to make sure your shower concert is never interrupted again.
What is Causing My iPhone Audio to Keep Cutting Out?
- Software issue. A software bug or update can sometimes cause audio issues on iPhones. You can try restarting your iPhone, updating to the latest version of iOS, or resetting your network settings.
- Hardware issue. If the software troubleshooting doesn’t work, it’s possible that there’s a problem with your iPhone’s hardware. The speaker or microphone could be damaged, or there could be a problem with the audio chip. In this case, you’ll need to take your iPhone to an Apple Store or authorized repair center for further diagnosis.
- Other Devices Connected to Bluetooth Speakers or Headphones. Turn off any other devices connected to the speaker or headphones you’re using to play audio. In some cases, your speaker or headphones could be connected to multiple devices, and that other device can interfere with your audio playback. My Bose Soundlink Mini speaker used to be regularly cut out because it was also connected to my Apple TV. (This caused the debacle in the shower)
- Environmental factors. If you’re in a noisy environment, it’s possible that the audio is cutting out because it’s being drowned out by other sounds. Try moving to a quieter location and see if that fixes the problem.
- Interference from other devices. If you’re using your iPhone near other electronic devices, such as a microwave or wireless router, it’s possible that they’re interfering with the audio signal. Try moving your iPhone away from these devices and see if that fixes the problem.
- Damaged or dirty speaker or microphone. If the speaker or microphone on your iPhone is damaged or dirty, it could be causing the audio to cut out. Sometimes pocket lint will get stuck in the speaker holes. If this happens you can typically remove the link with a small sewing needle or clothes pin. Get creative, but be careful you don’t want to damage the phone’s speaker. You can also try cleaning the speaker or microphone with a soft, dry cloth and see if that fixes the problem. If the speaker or microphone is damaged, you’ll need to replace it.
Here are some additional tips to help you troubleshoot audio issues on your iPhone:
- Check your sound settings. Make sure that the volume is turned up and that the correct audio output is selected.
- Try a different audio source. If you’re using headphones, try using a different pair. If you’re listening to music, try streaming it from a different app.
- Restart your iPhone. Sometimes, a simple restart can fix audio issues.
- Reset your network settings. This can sometimes help to resolve problems with wireless interference.
Why is My Apple Music or Spotify Cutting Out?
- Your internet connection is unstable. This is the most common cause of audio cutting out on Apple Music. If your internet connection is slow or keeps dropping, you’ll experience playback problems. Try connecting to a different network, or moving closer to your router.
- Your device is too far away from your router. If you’re listening to Apple Music on your phone or tablet, make sure that your device is close enough to your router to get a good signal. If you’re listening on a speaker, make sure that the speaker is plugged into the router with an Ethernet cable.
- Your device’s battery is low. When your device’s battery is low, it may start to throttle performance in order to conserve power. This can lead to audio cutting out. Try charging your device or connecting it to a power source.
- Your device’s software is outdated. If your device’s software is outdated, it may not be compatible with the latest version of Apple Music. Update your device’s software to the latest version and see if that fixes the problem.
- There’s a problem with your headphones or speakers. If you’re using wired headphones or speakers, make sure that the connections are secure. If you’re using wireless headphones or speakers, make sure that they’re paired with your device and that they have a good signal.
- There’s a problem with Apple Music itself. In rare cases, there may be a problem with Apple Music itself that’s causing audio to cut out. If you’ve tried all of the above and you’re still having problems, you can try restarting your device, reinstalling Apple Music, or contacting Apple Support for help.
- Disable location services for the Alexa app if installed. According to multiple users on Reddit, for some reason, this can cause issues with Apple Music.
Here are some additional tips to help prevent audio cutting out on Apple Music:
- Use a wired connection whenever possible. A wired connection is always more reliable than a wireless connection.
- Keep your device’s software up to date. Apple releases software updates regularly to fix bugs and improve performance.
- Restart your device regularly. Restarting your device can often fix minor problems.
- Clear your device’s cache. The cache is a temporary storage area for data that your device uses. Clearing the cache can sometimes fix problems with audio playback.
Why is My Spotify Cutting Out?
Many of the same issues and explanations apply, but there are a few unique explanations for Spotify.
- Some users have experienced sound cutting out on various devices, including PS4, Android, and Google Home/Nest Mini. These devices may simply have software issues that Spotify has yet to sort out.
- Disabling high-quality streaming and hardware acceleration has resolved the issue for some users.
- The issue seems to be related to the Spotify app itself, as it occurs across different platforms.
- Disable high-quality streaming in the Spotify settings; this can stop buffering.
- Disable hardware acceleration in the Spotify settings. If you have an older phone, it’s possible your phone may be having trouble accelerating to stream music in higher quality. If you turn down the streaming quality and disable hardware acceleration, that may resolve this.
- Report the issue to Spotify support and check for any updates or announcements regarding the problem. Sometimes Spotify has software issues that it tends to update pretty quickly. If you are patient, the issue may resolve itself.
It’s worth noting that this issue seems to be affecting multiple users and has been reported across different devices and platforms. As a result, it is likely a problem with the Spotify app itself rather than specific devices or settings.
Hopefully, one of the above solutions will solve your issue. We’re pretty confident it will. However, if you still have any problems and please post a comment below, and we’ll be sure to look into it and contact Apple Support to find you a solution!